Reference

Our Legal Terms for Bangladesh Accounts

These terms set out the rules that apply when you use 999bd22. Access and eligibility depend on your local law and the region you are in — read this before you open an account or make any deposit via bKash, Nagad, or Rocket.

Account Eligibility RulesJurisdiction-Dependent AccessbKash · Nagad · Rocket ConditionsData Handling PolicyAccount Closure Rights
999bd22 Our Legal Terms for Bangladesh Accounts
LEGAL CONTACT PATHS

How to Reach Us About a Legal or Policy Matter

If you have a question about these terms, a transaction dispute, or a request to close your account, our support team handles policy queries directly. Reach us through the channels below — include your registered mobile number and the nature of your request so we can route it to the right team without delay.

Team online

Live Chat

Open the chat window from any page on 999bd22. Give your registered bKash or Nagad number and describe the policy issue clearly for the fastest response.

Email Support

Send your query to our support address with your account details and the specific clause or transaction in question. We aim to respond within one business day.

Account Help Centre

Log in and go to Account Settings to find the policy request form. Use this path for account closure, data requests, or wallet verification disputes.

HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Account Rights

Your account data is held securely and used only for the purposes described in our privacy policy. We use cookies to keep your session active across devices — so if you start on mobile with bKash and return on desktop, your account state is preserved. You can request a copy of your data or ask us to delete your account by contacting support with your registered number.

Data Retention

We keep account and transaction records for the period required by our operating terms. You can request a summary of what we hold by contacting support with your registered mobile number.

Cookie Policy

Cookies maintain your login session and remember your device. You can manage cookie preferences in your browser settings, though disabling them may affect how the platform loads on your phone.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Any login from a new device triggers a fresh OTP — we never store your bKash or Nagad PIN.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Submit a written request through the Account Help Centre or email support with your account details.

Common Questions About Our Terms and Policy

These are the questions we hear most often about how our legal terms work, what your rights are, and how to act on them.

Access depends on whether using this platform is permitted under the laws that apply in your location. We do not confirm eligibility on your behalf — check your local regulations before opening an account.

Log in, go to Account Settings, and use the data request form. Alternatively, email support with your registered mobile number and we will process your request within the timeframe our policy requires.

Your mobile wallet number is used only for deposit and withdrawal verification. We do not store your wallet PIN and we do not share your payment details with third parties outside of transaction processing.

Submit a closure request through the Account Help Centre or contact support via live chat. Once verified against your registered number, the closure is processed and your remaining wallet balance is returned to your Nagad or Rocket account.

Raise the dispute with our support team first, referencing the transaction ID and the date. Include your registered bKash or Rocket number so we can pull the correct record and review it promptly.

Yes, we may update these terms. We will notify you via the contact details on your account. Continuing to use the platform after an update is posted means you accept the revised terms as they stand.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.